Frequently Asked Questions
Everything you need to know about our curated stationery and desk essentials.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-20 business days.
What is your return policy for delicate paper goods?
We accept returns on unused and unopened items within 30 days of delivery. Due to the delicate nature of high-end stationery, items must be in their original protective packaging to qualify for a refund.
Do you offer bulk discounts for corporate gifting?
Yes, we offer tiered pricing for large orders of notebooks, planners, and writing instruments. Please contact our concierge team at hello@komorebi.com for a custom quote.
Are your paper products fountain pen friendly?
Most of our curated collections feature high-GSM, acid-free paper specifically selected to handle fountain pen ink without feathering or bleed-through.
Can I track my shipment in real-time?
Once your order is processed, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.